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Local Pickup Policy

Updated: April 2, 2021

Good news! Que Pica is now offering pick up! If you're in the area, place your order and select "Local Pickup" at checkout. Please allow 24-48 hours for your local pickup order to be packed. You will receive an email once it's ready. 

After you've received a notification that your order is ready for pickup, you will have 3 business days to pickup during our normal pickup window times. At that point, we will send a reminder notification if you haven't come by to pick up your items. One day after sending out a reminder, we will automatically restock your order and refund you for 75% of your order's total cost if your order hasn't been marked as picked up. We “charge” (as in we do not refund you the full 100%, only 75%) a restocking fee of 25% of your order total to cover the labor costs associated with prepping your order, communicating with you, and then returning and restocking your order when you don’t pick up.

To keep the process as low contact as possible, please do not try and pickup your order until you receive your pickup confirmation email.

We are open for local pickups from 3-9 pm, Sunday thru Friday. We are not open on Saturdays. If you cannot pickup your order during these windows of time, please contact us at quepicacandy@gmail.com so we can set up a special pickup time.

Once you're on your way, give us a shout with your order number. You will pull up the leasing office at this address provided and give us a call. We will bring you your order. It’s that easy. Place your orders now!

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Frequently Asked Questions

Q: What if I accidentally chose shipping instead of local pickup? Can I get a refund for the shipping and pick up my order instead?
A: Absolutely! Just email us at quepicacandy@gmail.com with your order number and let us know you'd like to pickup instead of having your order shipped. We'll refund your shipping and send you a confirmation email when we're ready for you to come pick up!

Q: How long does it take for you to prep my order for pickup?
A: Usually we can have the order prepped for you within 24 hours. Some days, if we don't have too many orders, we may even get it ready within 5 hours, but plan on 24 hours :)

Q: When can I pick up my order?
A: We are open between 3-9 pm, Sunday thru Friday for pickups. Please only come by during a pickup window AFTER you've received your pickup confirmation email.

Q: Can I pick up my order right after I place it? 
A: We are only able to give you your pickup order during the pickup windows between 3-9 pm Sunday thru Friday AFTER you've received your pickup confirmation email (or at a pre-scheduled time if you cannot come during our standard pickup times--email us if you cannot come by during our normal pickup windows!). If you are in a rush, just let us know and we will try to accommodate you if possible.

Q: What if I can't come during your normal pickup windows?
A: We're happy to find another time for you to come by! Just email us at quepicacandy@gmail.com so we can get it scheduled. Please be courteous and only ask for a different pickup time if you truly can't make it during our normal hours—we're a busy family with a newborn and the more we can have pickups happen during our standard pickup times, the easier it will be for our nursing mother (co-owner) and newborn baby! 

Q: What if I want to add something to my order?
A: To add something to your order, simply place a new order on our site and email us at quepicacandy@gmail.com with both order numbers. We'll have them ready to be picked up together.

Q: What is the protocol when I come and pick up?
A: Please have your order number ready. Call the number provided on your confirmation email. We will be out soon to hand you your order. We wear masks while prepping and giving out your orders and would ask you wear a mask as well!

Q: How long will you hold my order? Do I need to pickup the day I receive my confirmation email?
A: We will hold all pickup orders for 3 days after the order is confirmed ready for pickup. You'll receive a reminder email if you have not picked up in that time. If you do not respond or pick up in the 3 day period, we will refund you 75% of your order and restock your items.

Q: Can I pick up an order for my friend/sister/nephew/wife/etc?
A: You can pick up any order you have the order number for. We can't let you pick up orders just by name, so be sure to get the order number from your friend/sister/nephew/wife/etc before you pick up!

 

If you have any questions, feel free to email us!